Nova Jacket Terms and Conditions Policy

Welcome to Nova Jacket. By visiting or using our website, mobile platform, customer support, making purchases, or accessing any of our services, you agree to the following Terms and Conditions. Please review them carefully before proceeding.

General Terms

  • Nova Jacket reserves the right to revise, amend, or update these Terms and Conditions at any time without prior notice.

  • Any updates will take effect immediately upon being published on our website.

  • By continuing to use our services after any modifications, you accept and agree to the revised terms.

  • If any clause within these Terms is found invalid or unenforceable, the remaining sections will remain in effect.

  • We recommend checking this page regularly to stay informed of any updates.

Product Information & Availability

  • We make every effort to ensure all product details—including descriptions, pricing, images, and availability—are accurate and current. However, occasional errors may occur, and we reserve the right to correct them without prior notice.

  • All items are offered subject to stock availability and may be changed, updated, or discontinued at any time.

  • Please note that actual product colors may differ slightly due to individual screen or device settings.

Orders & Payments

  • When placing an order, you confirm that all information provided is complete and accurate, and that you agree to form a binding purchase contract with Nova Jacket.

  • Orders are officially accepted only after you receive an order confirmation email from us. Nova Jacket reserves the right to decline or cancel any order at its discretion.

  • Full payment must be made before your order is processed and shipped.

  • Prices are displayed in the currency stated on our website and do not include taxes, customs duties, or shipping costs unless otherwise mentioned.

  • We accept secure payments via major credit and debit card providers.

Shipping & Delivery

  • Estimated delivery times depend on your location and will be displayed during checkout. Please note that these estimates are for reference and not guaranteed.

  • Once your order has been shipped, tracking details will be provided so you can follow your parcel’s journey.

  • Customers are responsible for providing accurate delivery information.

  • Nova Jacket is not liable for delivery delays caused by courier companies, customs clearance, natural disasters, or other unforeseen circumstances beyond our control.

  • The risk of loss transfers to the buyer once the package is handed over to the shipping carrier. Ownership of the goods passes to you once full payment has been received.

  • Delivery fees are non-reimbursable, except in cases where a return is required due to an error made by Nova Jacket.

  • International shipments may incur additional import duties, customs charges, or local taxes, which are the responsibility of the buyer.

Returns & Exchanges

  • Returns and exchanges are processed according to our Return Policy, available on our website.

  • Returned items must be unused, unworn, and in their original packaging with all tags attached, within 30 days of receiving the order.

  • Original delivery fees are non-refundable unless the return is due to our mistake.

  • Refunds are issued to the original payment method after inspection and approval of the returned product.

  • To request a return or exchange, please contact our Customer Support Team with your order details and reason for return.

Intellectual Property

  • All materials on the Nova Jacket website—including text, images, graphics, logos, videos, and design elements—are owned by or licensed to Nova Jacket and are protected by international copyright and intellectual property laws.

  • No part of this website’s content may be copied, reproduced, or distributed without prior written consent from Nova Jacket.

  • Any unauthorized use of our intellectual property may result in legal proceedings and liability for any resulting losses or damages.

Limitation of Liability

  • To the maximum extent permitted by law, Nova Jacket will not be held responsible for any indirect, incidental, special, or consequential damages arising from the use of our website, services, or products, even if we have been advised of such possibilities.

  • Our total liability for any claim shall not exceed the total amount paid by you for the specific product related to the claim.

Governing Law

  • These Terms and Conditions shall be governed, interpreted, and enforced in accordance with the laws of the United States of America.

  • Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts located within the United States.

ADDRESS & CONTACT

Company name: Hypersys Ltd™
Company Number: 16245954
Contact Number: +44 7880 356527
Email: customer_care@novajacket.com
Office Address: 586B Green Lane Seven Kings
Town/City: Ilford
State/Province : Greater London
PostCode: IG3 9LW
Country/Region: United Kingdom (GB)
Business Hours: Monday – Friday, 9:00 AM to 6:00 PM (FL, USA – GMT-4)
Response Time: We aim to respond within 24 Business Hours