At Nova Jacket, we ensure every order reaches our customers safely and efficiently.We ship our premium-quality leather jackets worldwide with care and attention to detail.
Shipping Destinations
We deliver to major countries including United States, United Kingdom, Australia, and Canada.
Please ensure your delivery address is valid and within one of these supported regions before placing an order.
Order Processing & Confirmation
Once your payment is successfully processed, you will receive an email confirmation with your order details.
Your order will be carefully prepared and dispatched from our warehouse promptly.
Estimated Delivery Time
- Standard / Free Shipping: 10–15 working days
- Expedited Shipping: 7–10 working days ($25 additional)
Delivery times may vary slightly due to payment clearance, quality inspections, or delivery to remote locations.
Tracking Your Order
Once your order is shipped, we will email you the tracking number and shipping details. This allows you to monitor your package from dispatch to delivery.
Courier Partners
We partner with trusted international couriers like FedEx, DHL, UPS, and TNT to ensure safe delivery.
Customs, Duties & Taxes
International orders may be subject to import duties, VAT, Tax or customs fees depending on your country’s regulations. These fees are the responsibility of the customer and are not included in product or shipping costs.
Delivery Instructions
- Ensure your shipping address, contact number, and email are accurate.
- We do not ship to PO Boxes, APO, or FPO addresses.
- If you are unavailable at delivery, you can authorize a neighbor or representative to receive your package.
Damaged or Late Orders
- If your package is lost or delayed, please contact us. We will provide a refund, replacement, or suitable solution.
- For damaged items, please email us within 7 working days of delivery to claim a replacement.
Quality Control
Every jacket undergoes strict quality inspection before shipment to ensure you receive a product that meets our high standards.
Gift Orders
If requested, we can mark your order as a “Gift” to avoid extra customs duties. Please contact us for details.
ADDRESS & CONTACT
Company name: Hypersys Ltd™
Company Number: 16245954
Contact Number: +44 7880 356527
Email: customer_care@novajacket.com
Office Address: 586B Green Lane Seven Kings
Town/City: Ilford
State/Province : Greater London
PostCode: IG3 9LW
Country/Region: United Kingdom (GB)
Business Hours: Monday – Friday, 9:00 AM to 6:00 PM (FL, USA – GMT-4)
Response Time: We aim to respond within 24 Business Hours