Nova Jacket is a trusted online store serving customers globally; tracking details are shared after dispatch, and if not received due to technical issues, customers may contact us at customer_care@novajacket.com or via chat support for assistance.
Shipping Locations
As an international store, Nova Jacket ships to selected major countries, including the United States, United Kingdom, Australia, and Canada. All products, regardless of shipping origin, are carefully inspected by our Quality Control Team prior to dispatch. To ensure efficient delivery, we utilize overseas shipping partners. If you experience any issue with your order or are not fully satisfied, you may submit a request in accordance with our Return and Exchange Policy or contact our support team via chat.
Order Processing & Confirmation
Once your payment is successfully processed, you will receive an email confirmation with your order details.Your order will be carefully prepared and dispatched from our warehouse promptly.
Estimated Delivery Time
- Standard / Free Shipping: 6–10 working days
- Fast Shipping: 4–6 working days ($25 additional)
Delivery times may vary slightly due to payment clearance, quality inspections, or delivery to remote locations.
Tracking Your Order
Once your order is shipped, we will email you the tracking number and shipping details. This allows you to monitor your package from dispatch to delivery.
Courier Partners
We partner with trusted international couriers like FedEx, DHL, UPS, and TNT to ensure safe delivery.
Customs, Duties & Taxes
International orders may be subject to import duties, VAT, Tax or customs fees depending on your country’s regulations. These fees are the responsibility of the customer and are not included in product or shipping costs.
Delivery Instructions
- Ensure your shipping address, contact number, and email are accurate.
- We do not ship to PO Boxes, APO, or FPO addresses.
- If you are unavailable at delivery, you can authorize a neighbor or representative to receive your package.
Damaged or Late Orders
- If your package is lost or delayed, please contact us. We will provide a refund, replacement, or suitable solution.
- For damaged items, please email us within 7 working days of delivery to claim a replacement.
Quality Control
Every jacket undergoes strict quality inspection before shipment to ensure you receive a product that meets our high standards.
Gift Orders
If requested, we can mark your order as a “Gift” to avoid extra customs duties. Please contact us for details.
Frequently ask Question FAQ’s
What is Nova Jacket?
At NOVA JACKET, we bring together luxury and craftsmanship to redefine your fashion experience. Our love for genuine leather goes beyond trends, offering a collection of leather jackets that combine timeless style, exceptional comfort, and lasting durability. In a world full of fashion choices, discover what makes NOVA JACKET truly stand out.
Where Do You Ship Your Products From?
We ship our products directly from our international warehouses strategically located around the world. This global distribution network allows us to offer fast and reliable shipping to customers in the United States, United Kingdom, Australia, Canada, and other regions.
What is the shipping time frame?
Our Standard / Free Shipping: 6–10 working days including order processing and delivery.
How Can I Track My Order?
Once your order has been shipped, you will receive a confirmation email containing your tracking details. You can use this information to monitor your package’s progress online. If you need any further assistance, our support team is always available to help.
Is It Safe to Shop at Nova Jacket?
Absolutely. Your security is our top priority. We use SSL encryption along with trusted and secure payment gateways to ensure that your personal and payment information remains fully protected.
Can I Cancel My Order?
Yes, you can cancel your order within 12 hours of placing it. After that, if the order enters the processing stage, cancellation may no longer be possible.
What Sizes Do You Offer?
Our products are available in a wide range of sizes, from XS to 3XL. Each product page features a detailed size chart to help you select the perfect fit with confidence.
What If My Jacket Doesn’t Fit?
No worries at all. If the size isn’t right, simply email us at customer_care@novajacket.com within 24 hours of receiving your order, and our support team will guide you through the next steps.
Can I Return My Order?
Yes, we accept returns within 30 days of receiving your order. However, you must notify us of your return request within 24 hours of delivery. Please contact our support team as soon as possible to report your concern and receive further instructions.
Do You Offer Refunds?
Refunds are issued only in cases of defective or incorrect items. If you receive such an item, please contact us immediately so our support team can review the issue and assist you accordingly.
Do I Need an Account to Place an Order?
No account is required to place an order; you can check out as a guest. However, creating an account provides faster checkout, easier order tracking, and a more personalized shopping experience.
Does Nova Jacket Offer Custom Jackets?
Yes, we offer custom-made jackets tailored to your preferences. Additional charges and specific terms may apply depending on the customizations requested.
How Can I Contact Nova Jacket?
We’re always happy to assist you. You can reach us via email at customer_care@novajacket.com or by using the contact form available on our website.
ADDRESS & CONTACT
Business Name : Nova Jacket
Company name: Hypersys Ltd™
Company Number: 16245954
Contact Number: +44 7880 356527
Email: customer_care@novajacket.com
Office Address: 586B Green Lane Seven Kings
Town/City: Ilford
State/Province : Greater London
PostCode: IG3 9LW
Country/Region: United Kingdom (GB)
Business Hours: Monday – Friday, 9:00 AM to 6:00 PM (FL, USA – GMT-4)
Response Time: We aim to respond within 24 Business Hours