Returns & Refunds Nova Jacket
At Nova Jacket, we believe shopping online should feel easy and fair. If your order does not meet your expectations, you may request a return under the conditions outlined below.
When a Return Is Allowed
- Return requests must be submitted within 30 days after your order is delivered.
The product must be sent back:
- Without being worn or used
- In the same condition it arrived
- With all original tags and packaging
Items that appear worn, damaged, altered, or carry strong odors may not be accepted.
Sizing Responsibility
To help you choose correctly, every product page displays detailed size guidance.Because the final size selection is made by the customer, items returned due to size preference or incorrect selection are not eligible for a return or refund.
If you need help before ordering, our team is available at:
customer_care@novajacket.com
Starting a Return
Before sending anything back, please contact us by email:
customer_care@novajacket.com
After reviewing your request, we will explain the return steps and provide
the necessary instructions.
Sending the Item Back
- Customers arrange and pay for the return shipment.
- Please package the item securely.
- Using a shipment method with tracking is strongly advised, as we cannot
take responsibility for parcels lost in transit.
Refund Handling
- Once the returned item reaches us and passes inspection, your refund will be issued within 3 business days.
- Refunds are sent to the original payment source.
- Processing time may vary depending on your bank or card provider.
Fees
No restocking or handling fees are charged on approved returns.
ADDRESS & CONTACT
Company name: Hypersys Ltd™
Company Number: 16245954
Contact Number: +44 7880 356527
Email: customer_care@novajacket.com
Office Address: 586B Green Lane Seven Kings
Town/City: Ilford
State/Province : Greater London
PostCode: IG3 9LW
Country/Region: United Kingdom (GB)
Business Hours: Monday – Friday, 9:00 AM to 6:00 PM (FL, USA – GMT-4)
Response Time: We aim to respond within 24 Business Hours