Contact Nova Jacket Customer Support Team

At NOVA JACKET, we bring together luxury and craftsmanship to redefine your fashion experience. Our love for genuine leather goes beyond trends, offering a collection of leather jackets that combine timeless style, exceptional comfort, and lasting durability. In a world full of fashion choices, discover what makes NOVA JACKET truly stand out.

We ship our products directly from our international warehouses strategically located around the world. This global distribution network allows us to offer fast and reliable shipping to customers in the United States, United Kingdom, Australia, Canada, and other regions.

Our Standard / Free Shipping: 6–10 working days including order processing and delivery.

Once your order has been shipped, you will receive a confirmation email containing your tracking details. You can use this information to monitor your package’s progress online. If you need any further assistance, our support team is always available to help.

Absolutely. Your security is our top priority. We use SSL encryption along with trusted and secure payment gateways to ensure that your personal and payment information remains fully protected.

Yes, you can cancel your order within 12 hours of placing it. After that, if the order enters the processing stage, cancellation may no longer be possible.

Our products are available in a wide range of sizes, from XS to 3XL. Each product page features a detailed size chart to help you select the perfect fit with confidence.

No worries at all. If the size isn’t right, simply email us at customer_care@novajacket.com within 24 hours of receiving your order, and our support team will guide you through the next steps.

Yes, we accept returns within 30 days of receiving your order. However, you must notify us of your return request within 24 hours of delivery. Please contact our support team as soon as possible to report your concern and receive further instructions.

Refunds are issued only in cases of defective or incorrect items. If you receive such an item, please contact us immediately so our support team can review the issue and assist you accordingly.

No account is required to place an order; you can check out as a guest. However, creating an account provides faster checkout, easier order tracking, and a more personalized shopping experience.

Yes, we offer custom-made jackets tailored to your preferences. Additional charges and specific terms may apply depending on the customizations requested.

We’re always happy to assist you. You can reach us via email at customer_care@novajacket.com or by using the contact form available on our website.